Client Evaluation Check List Go to Client Evaluation Report

Client Evaluation Check List

Invoice no.:

Call me later

Mr./Mrs./Ms. , this is , with Mr. Drain Plumbing. Our plumber recently visited your home, and I was calling to let you know we appreciate you calling us, and to say thank you for letting us be of service.

(Pause to see if they reply, be conversational.)

Is the problem fixed to your satisfaction? Yes No

Was the technician wearing clean company uniform? Yes No

Did service technician performed a free home plumbing and drain inspection including crawlspace? Yes No

Did service technician performed coffee cup test and pulled anode rod? Yes No

Is the work area clean to your satisfaction? Yes No

Will you refer our services to friends & family? Yes No

Was our response time good? Yes No

Promise Time 17/12/2013 10:14 AM Arrival Time 17/12/2013 10:14 AM difference 2 hours

If you have any additional comments or concerns please explain below:

What one thing did our company do to provide you service that stands out in your mind today?

Did wear floor savers, put matt, drop cloth and clean up everything after finishing the job?

Did address all of your concerns , educated you and answer all of your questions?

Is there anything else you can share with our company, in an effort to improve our service?

1 be the poor and 10 be the best what level would you like to rate our service today.

Ruby Club Member

By the way did offered you Mr. Drain Ruby Club Yes No

Congratulations! By enrolling in the Ruby Club membership, you will begin enjoying priority service from our award-winning team. You have made a wise investment, and I know you will be very happy you did. (Be sure you know the benefits of the Ruby Club membership. You may have to reassure them of their decision to invest in a club membership and need to remind them of the benefits.)

Non-Club Member

By the way, left a Ruby Club Membership designed to reduce breakdowns and provide you with priority service from our award-winning team. Do you have any questions regarding the Club membership that I can answer?

Just to let you know, you may receive a quick one question survey asking how likely it is you would recommend our company to a friend or colleague, if you do receive it and can take a moment to fill that out, we would really appreciate it! (If asked-postage is pre-paid for the return.)

Thank you so much for your time and have a great day! SubmitReset